Terms of Use
1. Introduction
Welcome to OG Insulation (“we,” “us,” or “our”). These Terms of Use govern your access to and use of our website https://oginsulation.com.au/ (the “Site”), including content, services, and online transactions. By accessing the Site, you agree to comply with these terms. If you disagree, cease use immediately.
2. Definitions
- “Site”: https://oginsulation.com.au/ and all subdomains.
- “Services”: Insulation installation, product sales, consultations, and grant assistance (e.g., cavity wall, attic insulation, guttering).
- “User”: Any visitor, customer, or contributor to the Site.
3. Eligibility
- Users must be 18+ or supervised by a parent/guardian.
- Businesses must provide valid ABN/ACN when purchasing.
4. Services Scope
- Insulation Services: Cavity wall, attic, underfloor, and external wall insulation.
- Gutter Services: Repair/replacement of fascia, soffit, and gutters
- Product Sales: Online sales via WooCommerce (e.g., insulation materials, accessories)
- Grant Assistance: Guidance on Australian government grants (e.g., SEAI-like programs covering ≥50% of costs)
5. Account Registration
- Users must provide accurate details when creating accounts.
- You are responsible for account security and reporting unauthorized use.
6. Purchases & Payments
- Pricing: All prices in AUD, inclusive of GST. Subject to change without notice.
- Payment Methods: Processed via WooCommerce, Stripe, or PayPal
- Taxes: WooCommerce Tax calculates applicable taxes automatically.
- Delivery: Timelines vary by product availability and location. Delays due to weather or supply chains are not our liability.
7. Returns & Refunds
- Non-Returnable Items: Custom-cut insulation or used products.
- Eligible Returns: Damaged/defective goods may be returned within 14 days for replacement/refund.
- Process: Contact info@oginsulation.com.au for authorization.
8. Intellectual Property
- Ownership: All Site content (logos, text, images, videos) is owned by OG Insulation or licensed (e.g., plugins, plugin/theme assets).
- Restrictions: No reproduction without prior written consent. User-generated content (e.g., reviews) grants us a perpetual license for use.
9. User Responsibilities
Prohibited Conduct:
- Misusing interactive features (Contact forms, comments, etc.).
- Reverse-engineering Site code.
- Posting harmful/illegal content.
DIY Content:
- Safety disclaimers required for self-installation guides (e.g., “Professional installation recommended”)
10. Disclaimers
- Services: Performance depends on site conditions, climate, and proper installation. We comply with Australian standards (e.g., R-values per NCC guidelines).
- Third-Party Links: We are not responsible for external sites (e.g., Trustpilot, SEAI grant portals, etc.).
- Accuracy: Product descriptions may vary slightly from physical items.
11. Limitation of Liability
We are not liable for:
- Indirect damages (e.g., energy loss due to self-installed products).
- Delays from force majeure events (e.g., extreme weather).
- Third-party actions (e.g., Facebook/Pinterest ads directing to Site)
Liability cap: Total amount paid for services in the preceding 6 months.
12. Indemnification
You agree to indemnify OG Insulation against claims arising from:
- Breach of these terms.
- Misuse of Services.
- Unauthorized use of grants.
13. Termination
We may suspend/terminate access for:
- Violations of these terms.
- Fraudulent activity.
- Inactive accounts (>1 years).
14. Governing Law
- Governed by laws of New South Wales, Australia.
- Disputes resolved in NSW courts.
15. Updates to Terms
- We may update terms periodically. Continued Site use constitutes acceptance.
- Material changes notified via email or Site banners.
16. Contact
For questions:
- Email: info@oginsulation.com.au
- Address: 5 Penley Ave, Wingfield, SA, 5013
- Phone: 0469 096 420
