Privacy Policy
1. Introduction
OG Insulation (“we,” “us,” or “our”) operates https://oginsulation.com.au/. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and secure data through our website and services. By using our site, you consent to these practices.
2. Information We Collect
We collect the following information:
- Personal Data: Name, email, phone, address, payment details (via WooCommerce, Stripe, PayPal).
- Technical Data: IP address, browser type, device information (via Jetpack, LiteSpeed Cache).
- Usage Data: Pages visited, interaction with forms/sliders (via Elementor, HubSpot, WPForms).
- Marketing Data: Preferences, campaign responses (via Facebook, Google, Pinterest integrations).
- Cookies: Essential, analytics, and advertising cookies (managed via CookieYes).
3. How We Use Your Information
We use your data to:
- Process orders, quotes, and payments.
- Respond to inquiries.
- Improve website performance.
- Send marketing communications (opt-out anytime).
- Personalize ads (Facebook, Pinterest, Google for WooCommerce).
4. How We Share Information
We disclose data to:
- Service Providers: Payment processors, marketing tools (e.g. HubSpot).
- Third Parties: Analytics (e.g. Google Analytics), advertising networks, and fraud prevention services.
- Legal Obligations: If required by Australian law (e.g., court orders). We never sell your personal data.
5. Cookies & Tracking Technologies
We use cookies to:
- Enhance site functionality (e.g., shopping cart retention via Ajaxify).
- Analyze traffic (e.g., Jetpack, Google Analytics).
- Deliver targeted ads (e.g., social media).
- Manage preferences via CookieYes banner.
6. International Data Transfers
Your data may be processed outside Australia (e.g., HubSpot/US, Facebook/US). We ensure safeguards via contracts or Privacy Shield compliance.
7. Data Security
- We protect your data using:
- Encryption (SSL).
- Security plugins (Loginizer).
- Regular audits.
No method is 100% secure – we cannot guarantee absolute security.
8. Your Rights
Under Australian Privacy Principles, you can:
- Access, correct, or delete your data.
- Unsubscribe from marketing (use links in emails or contact us).
- Disable cookies (via browser settings).
- To exercise rights, email: info@oginsulation.com.au
9. Third-Party Links
Our site links to external services (e.g., social media, payment gateways). We are not responsible for their privacy practices.
10. Children’s Privacy
We do not target or collect data from children under 18.
11. Policy Updates
We may update this policy. Changes will be posted here with a revised “Last Updated” date.
12. Contact Us
For privacy questions or complaints:
- Email: info@oginsulation.com.au
- Address: 5 Penley Ave, Wingfield, SA, 5013
Complaints will be addressed per Australian Privacy Principles.
